Cancellation Policy

1. Orders can be cancelled any time before they are shipped. To cancel, contact us at jbb.tech1@gmail.com / +91 7676413863 with your order number.
2. Once an order has been shipped, it can no longer be cancelled. You may instead initiate a return after delivery, as per the Return Policy below.
3. For prepaid orders cancelled before shipping, the full amount will be refunded to your original mode of payment within 3 working days of cancellation.

Return & Exchange Policy

1. Returns and exchanges are accepted within 5 days of delivery, unless stated otherwise on the product page. Return eligibility for each product is mentioned on its respective product page.
2. To initiate a return or exchange, contact us at jbb.tech1@gmail.com / +91 7676413863 with your order number and reason for return. Our team will guide you through the process.
3. Where reverse pickup is available at your location, we will arrange it. If reverse pickup is not available at your PIN code, you will need to self-ship the product to our office address. We recommend using a trackable, insured courier service, we are not responsible for return shipments lost in transit.
4. Return or exchange charges may apply on a case-to-case basis and will be communicated to you before the return is processed.
5. Requests raised after the return window has expired will not be accepted.

Conditions for Return

For a return or exchange to be accepted, the following conditions must be met:

• The item must be unused, unworn, and undamaged.
• The product must be returned in its original packaging, with all tags, certificates, and authenticity cards intact. Items returned without original tags or certificates will not be accepted.
• Customized, engraved, or made-to-order products cannot be returned or exchanged.
• Earrings cannot be returned or exchanged for hygiene reasons, unless received damaged or defective.
• Items showing signs of wear, alteration, resizing, or damage caused after delivery will not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery at jbb.tech1@gmail.com / +91 7676413863 with clear photos and an unboxing video (if available) of the product and packaging. Verified cases will be eligible for a free replacement or full refund, including any shipping charges.

Refund Process

1. Once your returned product reaches us, our quality team will inspect it within 3 working days of receipt.
2. If the return passes inspection, the refund will be initiated to your original mode of payment only.
3. After the refund is initiated, it may take an additional 5–7 working days for the amount to reflect in your account, depending on your bank or payment provider.
4. If the returned product fails inspection (signs of use, missing tags/certificates, damage), the return will be rejected and the product shipped back to you. No refund will be issued in such cases.
5. Cash on Delivery (COD) orders: Refunds for COD orders will be processed via bank transfer or UPI to the account details you provide, within the same timelines.
6. Original shipping charges and COD fees (if any) are non-refundable, except in cases of damaged, defective, or incorrect items.

Policy Updates

This policy may be updated from time to time. Any changes will apply to orders placed after the date of the update. The policy applicable to your order is the one in effect at the time of purchase.